Refund policy
At Givolli, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery.
Returns
If you would like to return an item, please ensure the following conditions are met:
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The return request is submitted within 30 days of receiving your order.
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The item is unused, unwashed, and in original condition, with all tags and packaging intact.
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Items marked as final sale, clearance, or non-returnable are not eligible for return.
How to Initiate a Return:
Before returning any item, you must contact us first to confirm and receive our return address. As stated in our policy, a refund can only be issued if the product is damaged or incorrect.
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Contact us at info@givolli.com with your order number and reason for return.
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We will provide return instructions, including packaging guidance and tracking confirmation.
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds
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Approved refunds will be processed to your original payment method within 3–5 business days of receiving the returned item.
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Shipping fees (if applicable) are non-refundable.
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If your return is rejected (due to worn condition, missing packaging, or damage), the item will be returned to you without a refund.
Exchanges
At this time, we do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
For any questions or assistance, feel free to reach us at info@givolli.com.
Thank you for shopping with Givolli. We’re here to ensure you love what you wear!